Meter readers from the Portland Water Bureau read your water meter monthly or quarterly to collect your water consumption for billing purposes. If the area around your water meter is clear, our meter readers can quickly and accurately collect your meter reading information on the first visit to your property.
Every day, a meter reader will visit more than 500 meters, and keeping the area clean and clear helps them do their job efficiently. Unfortunately, if your meter is obstructed by objects such as cars, trailers, trash cans and recycling bins, landscape bark or gravel, a meter reader will have to return to your property to read your meter. You will first receive a friendly reminder in the mail; if your meter continues to be inaccessible, you may be charged a fee if staff needs to return to re-read or if we need to hire someone to remove the obstruction.
By keeping your meter box clear, you can avoid this charge. Additionally, a clear box makes it easy to ensure that the lid fits properly, is safe and can be quickly turned off in an emergency.
Here are some tips to maintain clear access to your water meter:
Trees, Bushes and Plantings
- Trim bushes, trees and grass that block the way or cover the meter.
- Minimize plants in the area which meter readers must travel through to get to your meter.
- Remove all branches hanging lower than six feet over the meter box.
- Keep pets away from the path that leads to your meter.
- If you have a guard dog for security, please let us know so that we can make sure that our meter readers and other utility personnel are aware of this. We may ask that you arrange to confine the dog during the day that your meter will be read.
Please also ensure your house address is clearly displayed on your residence. This also assists emergency personnel who may need to find your home in a hurry.
Click here for additional information and resources or contact Customer Service at 503-823-7770. Thank you in advance for your assistance and cooperation.