FAQ’s

I entered my login that I’ve been using for years on your pay and view bill website, but it said “Unable to Locate Customer.” Why am I not able to login?

If you have not registered on our new Customer Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website. Go to https://css.portlandoregon.gov:8443/css/public/login/form and click Account Registration to create a new login. Please note that you can still use your portlandoregon.gov login to sign up for Monthly Statements, Clean River Rewards and GreenBucks.

When I tried to register for AutoPay; I was told I need to store a payment method.  How do I do that?

Click the My Profile tab and select Payment Method to store your bank account or credit card to use for AutoPay.

Once you have stored your default payment method you will be prompted to sign up for AutoPay.

If I’ve enrolled in AutoPay and need to change my payment method, when can I do that?

You can make changes at any time, but keep in mind that the new payment method requires at least one business day in advance of the due date to take effect.

Why did AutoPay go away in the first place?

The City had to end its previous program to meet numerous security standards that protect customer’s cardholder data.  We have since partnered with a company that can offer this payment solution for us and continue to allow us to comply with the appropriate security standards.

I’ve enrolled in AutoPay.  When will my bill be paid?

If you’ve enrolled at least one day prior to the due date of your invoice, your bill will be paid on the due date.

What is Invoice Cloud?

Invoice Cloud is our new bill pay and paperless billing provider.  They process your electronic payments, manage your payment information, as well as send out our paperless bills.

Is there a fee for online payments or AutoPay?

Nope.  We don’t charge a payment processing or transaction fee.  The service is free for our customers.

Do you offer Pay by Text?

Yes. Pay by Text is a convenient way to pay your City of Portland sewer, stormwater and water bill by text message. When you sign up, you will be sent a bill notice by text and then be able to pay it by simply replying OK. Go to our Pay by Text page for enrollment information.

I didn’t sign up for paperless billing.  Why am I receiving emails that my bill is ready?

Emailing you is another convenient way of letting you know that your accounts have billed and are ready to be paid.  You will still receive a paper copy of your bill.  If you’d like to save some trees, a stamp, and reduce clutter, sign up for paperless billing and we’ll stop mailing paper copies of your bill.

Can I schedule a payment for a date that is after my due date?

You can, but penalty and collection fees will still apply if your payment is received after the due date on your bill.  Feel free to contact us at PWBCustomerService@portlandoregon.gov or 503-823-7770 to set up a payment arrangement and avoid those late fees.

Can I make a payment after your offices close at 5 p.m.?

Absolutely.  Feel free to make an online payment 24/7 at www.portlandoregon.gov/utilitybill.  You can also call us at 503-823-7770 24 hours a day to make payment with your credit card or electronic check.  Payments made after 5 p.m. may not prevent collection actions if your account is past due.