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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

1120 SW Fifth Ave, Suite 600, Portland, OR 97204

More Contact Info

FAQs

Q:  Can I view my bill and make a payment online?
A:  Yes.  If you have not registered on our new Customer Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website. Go to https://css.portlandoregon.gov:8443/css/public/login/form and click Account Registration to create a new login.It will be necessary to enter the last name on your bill, account number and service address zip code.

Q:  How do I recognize my account number?
A:
  All accounts are assigned ten-digit numbers beginning with the number 2. 

Q:  I am having difficulty registering an account due to an existing email address that I have used on another one of my sewer/stormwater/water accounts.
A:
 To combine all your sewer/stormwater/water accounts to one email address and password, please call Customer Service at 503-823-7770.  Business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.

Q:  I am unable to sign-in to your pay and view website with my existing portlandoregon.gov account. 
A:  
  If you have not registered on our new Customer Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website. Go to https://css.portlandoregon.gov:8443/css/public/login/form and click Account Registration to create a new login.

Q:  Can I have multiple logins linked to the same account?
A:
  No.  Only one email address can be linked to an account online. It is possible to register a courtesy email address to receive electronic bill notifications online in the Update Account Information screen found in the My Profile tab.

Q:  How do I change my password or email address?
A:
  There are options to change your password or email address located on the left side bar of the Account Details page on our Customer Self Service system.

Q:  What if I forgot my password? 
A:  On the Account Login page, please select Forgot Password and enter your email address. A temporary password will be sent to your registered email address.

Q:  Can I cancel a payment I just made online?
  
A:  Yes, but not online. All requests for online payment cancellation must be received before 5pm on the same day payment was made by contacting Customer Service at 503-823-7770. Our business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.   

Q:  How soon will a payment made on your pay and view bill website post to my sewer/stormwater/water account?  
A:  Payments post to your sewer/stormwater/water account on the day you made it. If you need to make a payment quickly or wish to make a partial payment on your account, call Customer Service at 503-823-7770. Our business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.   

Q:  When will a Credit Card or Electronic Check payment post to the account I paid with?  
A:  Since payment processing time can vary, we cannot make guarantees on transaction time. The City of Portland submits payments for processing at the end of each business day. Please contact your Financial Institution regarding verification of payment.

Q:  Is monthly billing available to residential customers?  
A:  Yes, for quarterly billed customers. Click here for information about enrolling in the Monthly Statement Billing Program.

Q:  Can I make payment arrangements online?   
A:  No.  Payment arrangements are not currently offered online. Whether you received a disconnect notice or would just like to make payment arrangements on your regular bill, call Customer Service at 503-823-7770. Business hours are Monday through Friday, 8 a.m. to 5 p.m., except on holidays.

Q:  Can I view my water consumption online?  
A:  Yes. Water consumption and billing details for each meter reading can be viewed in the Account Details screen on our Customer Self Service system.

Q:  Do sewer, stormwater and water rates change? 
A:  Sewer, stormwater, and water rates are established annually by the Portland City Council. 

Q:  Why do I still have to pay a Water Base charge on my vacant property?
A:
  All properties, including those that are vacant, are billed daily service charges. Even if no water is used at the property, the Water Bureau still maintains the service and will continue billing the Water Base charge. To stop all water charges, the water service (the water meter and service line to the water main in the street) must be permanently decommissioned. The base charge to remove a 2” or smaller water service starts at $3,599. Contact Water Development Services at 503 823-7368 to determine the cost for a specific location. 

Permanent removal of a water service may decrease the value of your property, as it would be necessary to pay additional system development charges to add a new service in the future.