Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
The Water Bureau reminds customers that the best way to handle any sort of water emergency in your home including broken pipes is to be prepared before it happens.
So what happens if you’ve prepared your home plumbing for winter and your pipes still freeze?
First, to determine if pipes are frozen, turn on faucets throughout the home. If some faucets work and others do not, you may have a frozen pipe.
What If Pipes Break?
Remember, the repair of broken pipes on the customer’s side of the meter is the customer’s responsibility. Contact a plumber for repair work.
Find out how to prepare your home water systems for freezing temperatures with this helpful cold-weather preparation guide from the Portland Water Bureau.
Main breaks, service leaks and frozen water meters can also occur as a result of cold weather. If you observe running water in the street, believe you are not receiving water from your meter or experience an urgent water problem, please contact the Portland Water Bureau's 24/7 Emergency Hotline at 503‐823‐4874.