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Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Throughout the year, the Portland Water Bureau’s Water Line receives calls from customers who say their tap water appears milky white or cloudy.
In the majority of cases the cloudy water is caused by harmless air bubbles, but sometimes it can indicate a water heater issue. Fortunately, determining the cause is as simple as filling up a clear glass with water and setting it on the counter.
Home Water Quality
To learn about water quality at home, visit the Water Bureau's Drinking Water Quality webpage or contact the Water Quality Line at 503-823-7525 or WBWaterLine@portlandoregon.gov (8:30 a.m. to 4:30 p.m., Monday through Friday).