Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Our meter readers check your water meter monthly or quarterly to collect your water consumption for billing purposes.
Every day, a meter reader will visit more than 500 meters and keeping the area clean and clear helps them do their job efficiently.
If the area around your water meter is clear, our meter readers can quickly and accurately collect your meter reading information on the first visit to your property. But if your meter is obstructed by objects such as cars, trash cans and recycling bins, landscape bark or gravel, a meter reader will have to return to your property to read your meter. If your water meter is obstructed, you will first receive a friendly reminder to keep your meter clear. If your meter continues to be inaccessible, you may be charged a fee if we need to return to re-read or if we need to hire someone to remove the obstruction.
You can avoid this charge by keeping your meter box clear. Additionally, a box free from clutter or debris makes it easy to ensure that the lid fits properly, is safe, and can be quickly turned off in an emergency.
Here are some tasks to add to your spring cleaning list to maintain clear access to your water meter.
Clean Up Yard Debris: Trees, Bushes and Plantings
Keep Pets Away
Keep pets away from the path that leads to your meter.
If you have a guard dog for security, please let us know so that we can make sure that our meter readers and other utility personnel are aware of this. We may ask that you arrange to confine the dog during the day that your meter will be read.
Display Your Address
Please also ensure your house address is clearly displayed on your residence. This also assists emergency personnel who may need to find your home in a hurry.
Click here for additional information and resources or contact Customer Service at 503-823-7770. Thank you in advance for your assistance and cooperation.