Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
UPDATE 05/24/2017 at 12:00 p.m.: Phone service has been fully restored.
A power outage in downtown Portland has inactivated City of Portland phone lines including Portland Water Bureau Customer Service. Customers who call the 503-823-7770 or any other Water Bureau number will hear a busy signal.
Customers who need immediate assistance from Portland Water Bureau Customer Service can email questions to firstname.lastname@example.org. Customer Service representatives are unable to take phone payments at this time.
Email the Water Line at WBWaterLine@portlandoregon.gov with questions or concerns on water quality issues.
In case of a water related emergency, you can email the Water Bureau Dispatch team at email@example.com.
The Water Bureau website will be updated as soon as more information is available.