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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

GENERAL INFORMATION: 503-823-7404

MAILING ADDRESS: 1120 SW Fifth Ave, Suite 600, Portland, OR 97204

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Portland Water Bureau Customer Service Phones Inactive Due to Power Outage

UPDATE 05/24/2017 at 12:00 p.m.: Phone service has been fully restored.

A power outage in downtown Portland has inactivated City of Portland phone lines including Portland Water Bureau Customer Service.  Customers who call the 503-823-7770 or any other Water Bureau number will hear a busy signal. 

Customers who need immediate assistance from Portland Water Bureau Customer Service can email questions to pwbcustomerservice@portlandoregon.gov. Customer Service representatives are unable to take phone payments at this time. 

Email the Water Line at WBWaterLine@portlandoregon.gov  with  questions or concerns on water quality issues. 

In case of a water related emergency, you can email the Water Bureau Dispatch team at dispatch@portlandoregon.gov.

The Water Bureau website will be updated as soon as more information is available.