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Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Personal Safety Reminder

Personal Safety TipPortland Water Bureau Security learned today that a man identifying himself as a Portland Water Bureau employee asked to take a water sample from the home of a Northeast Portland customer. The person was described as a young man wearing blue polo shirt.

The Portland Water Bureau wants you to know that although Water Bureau employees may knock on your door to ask a few water-related questions, they will never ask to enter your home without a previous appointment.

 The public is reminded of the following safety tips in situations like this:

  • Do not open the door to someone you don't know.
  • Ask for proper official identification.
  • Look for a city utility vehicle.
  • Call the police if you feel suspicious about someone at your door.
  • Share information about suspicious people with your neighbors.
  • Ask for the person's purpose for being there.
  • Do not allow anyone unknown to enter your home without a bona fide prior appointment.

E PlatePortland Water Bureau employees always drive "E-plate" vehicles with logos and carry identification badges.

If someone knocks on your door claiming to be from the Portland Water Bureau, ask to see an ID badge and/or call and check with the Water Bureau at 503-823-7770.

A true employee will encourage, not resist, efforts made by a customer to confirm that they are legitimate.

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Spam Prevention In the Pacific Northwest, what state is Portland in?