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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


More Contact Info

Water Bureau Customer Service is Moving Oct. 6

Water Bureau Customer Service employeesOn Oct. 6, the Water Bureau’s customer service department will be moving to a new location.

New address: 111 SW Columbia St., Portland, OR 97204
Telephone: 503-823-7404
TriMet access: bus lines 38, 45, 55, 92, 96
Directions: Get customized travel directions (Google Maps)

Skip the Hassle: Sign Up for Autopay

What else could you be doing instead of paying your utility bill?

If you’d rather be spending your time doing something more fun than paying your utility bill over the phone or in person, sign up for AutoPay.

With AutoPay, you’ll never have to remember another utility bill payment again. That’s because AutoPay will automatically pay invoices on their due date from your credit card or by electronic check. After each bill is paid, you’ll receive an email confirmation of your transaction as each invoice is paid, automatically.

The Portland Building in downtown Portland, OregonWhy Is Customer Service Moving?

The Water Bureau’s Customer Service department currently serves customers from the Portland Building, next to City Hall in downtown Portland. Designed by Michael Graves and built in 1982 as administrative offices for the City of Portland, the Portland Building is an award-winning design of Post Modern architecture and is placed on the National Register of Historic Places as a building of “exceptional importance.” But the building currently faces problems with its structure, exterior, and operational systems that repairs alone cannot address.

In October 2015, City Council directed the Office of Management & Finance (OMF) to reconstruct the Portland Building. The project will be completed by 2020.

The City will create an adaptable building that will last 50-100 years, providing a productive work environment for employees and a welcoming space for community members.

More information is available about the Portland Building Reconstruction project on the OMF website.