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The City of Portland, Oregon

Portland Water Bureau

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How the Water Bureau Is Working to Help Customers in Need

For more than twenty years, the Portland Water Bureau has been one of the few utilities in the nation to offer a low-income financial assistance program.

Presentation:Low-Income Services – Proposed Enhancements

Portland Water Bureau:
Low-Income Services – Proposed Enhancements

View a working draft of the presentation.

And, in the next few months, more low-income Portlanders will benefit from improvements the bureau is proposing to that program.

That's because today, the Water Bureau is meeting with the Portland Utility Board’s (PUB) Subcommittee on Low-Income Services to present a draft of proposed enhancements to its financial assistance services. The proposals are designed to strengthen the bureau’s existing menu of utility bill assistance services in response to a changing Portland.

A few of the improvements include:

  • Creating a larger discount for households in poverty
  • Increasing the value of the existing crisis voucher
  • Designing a new financial assistance program to help renters in crisis in multi-family units

These changes are in alignment with the recent City Auditor’s review of the bureau’s financial assistance program and thoughtful recommendations on helping more low-income Portlanders pay their water, sewer, and stormwater bills.

Thank You to Our Community Partners

Age-Friendly Cities • AARP
Elders in Action • Latino Network
Self Enhancement Inc. • Human Solutions
El Programa Hispano
IRCO Asian Family Center • NAYA
Impact Northwest • Neighborhood House
Independent Living Resources

Working Together to Reach More Customers in Need

These financial assistance improvements are the result of close collaboration between the Water Bureau and its community partners.

Thank you to our community partners for working alongside bureau staff to figure out ways to reach more Portlanders.

What’s Next?

Following today’s presentation to the PUB subcommittee, the bureau will present the proposals to the full utility board on Dec. 5 for further review.