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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Customer Service New Location: 111 SW Columbia St., Suite 660, Portland

Visiting Portland Water Bureau Customer Service? Our Customer Service Walk-In Center has moved!

Please update your address book with our new location.

New address: 111 SW Columbia St., Suite 660, Portland, 97204
Telephone: 503-823-7770
TriMet access: bus lines 38, 45, 55, 92, 96
Directions: Get customized travel directions (Google Maps)

Our mailing address will remain the same: 1120 SW Fifth Ave, Suite 600, Portland, OR 97204.

Skip the Trip: Sign Up for Autopay

Skip the line to pay your bill. Sign up for AutoPay.

With AutoPay, you’ll never have to remember another utility bill payment again. That’s because AutoPay will automatically pay utility invoices on their due date by electronic check or credit card. After each bill is paid, you’ll receive an email confirmation of your transaction as each invoice is paid, automatically.

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Access our directory of Water Bureau phone numbers and addresses to get in touch with specific programs and services.