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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


More Contact Info

Friday, March 9, 11 a.m.: Customer Service Call Center and Walk-In Center Closed for System Maintenance

UPDATE 3/11/2018 at 4:00 p.m.: Upgrades are now complete. All payment systems are back online.

Water Bureau Customer Service Walk-In Center

Our Customer Service Call Center and Walk-In Center will be closed at 11 am this Friday, March 9 due to scheduled system maintenance that will continue over the weekend. Online and pay-by-phone services will be unavailable during this time.

Customer Service offices will reopen at 8 a.m. on Monday, March 12.

How to Pay Your Bill in Person

In person payments can be made by depositing your check or money order in the secure night box located at 111 SW Columbia St. at the corner of SW 1st Ave. and SW Columbia St.

Thank you for your patience and understanding!