Skip to Main Content View Text-Only

The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


More Contact Info

Need Help Paying Your Utility Bill? Applying for Financial Assistance Just Got Easier

¿Cómo establece el cliente la elegibilidad?

Haga una cita con el Centro de Servicio a la Comunidad en su área para verificar sus ingresos a fin de establecer la elegibilidad.

Làm thế nào để một khwách hàng có thể chứng minh điều kiện hợp lệ của họ?

Đặt cuộc hẹn với Trung Tâm Dịch Vụ Cộng Đồng tại khu vực của quý vị để xác minh thu nhập cho điều kiện hợp lệ.

Как узнать, имеет ли потребитель право на получение помощи?

Запишитесь на прием в местный Центр коммунального обслуживания (Community Service Center), где проверят Ваши доходы и определят соответствие критериям.

When times are tough, everyone can use a helping hand.

Are you having trouble paying your sewer, stormwater, and water bill?

If so, applying for the Water Bureau’s Financial Assistance program just got a little bit easier.

That’s because we added an online Financial Assistance application alongside the traditional paper forms. This means you can complete an assistance application at home or wherever you have access to a computer.

“This is going to make it a lot easier for customers to apply for bill pay assistance,” says Customer Service Center Manager Corbett White. “It’s a game changer.”

How We’re Helping Customers in Need

The Water Bureau’s Financial Assistance program is just one of several ways customers can get help reducing their utility bill.

How can Water Bureau customers qualify for financial assistance? There are income eligibility requirements, and customers need to be responsible for paying a City of Portland single family residential sewer, stormwater, and water bill. Applicants also need to live at the property for which they are paying.

Apply for utility bill financial assistance onlineApply for Financial Assistance Online

The new online application system eliminates a lot of the work involved in the old process, which included printed paper forms and sending information via snail mail.

Now, customers that quality for the assistance program can go online to the Water Bureau website and submit an online application form, including income documentation. Each application is sent securely to the Water Bureau’s bill discount program specialist, who will get in touch with you to walk you through the process.

Need help with filling out your application?

Make an appointment with the Community Service Center in your area, or visit the Bill Discount program page for more information about how you may qualify for various financial assistance programs.