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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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How to Read Your Bill

This page explains how single-family residential customers can read and understand their bill.

Click on a numbered area on the example bill image below for information.

If you’re a commercial, sewer only, multifamily, or other type of customer, call Customer Service for details at 503-823-7770, email pwbcustomerservice@portlandoregon.gov, or visit the Rates and Charges page.

1

You’ll need to know your account number when you call us or register for online account access. (You can register online once you’ve received your first bill.)

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2

Amount due and due date show the amount you owe and when payment is due.

 

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3

Days of service shows how many days this bill covers. The City of Portland reads most customers’ water meters once every three months, and sends bills every three months too. If you’d like to pay monthly, sign up for our monthly statements billing option.

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4

Water meters measure water use in CCF, or hundred cubic feet. One CCF = 748 gallons. A typical Portland household uses 15 CCF of water (about 7 CCF per person) every three months. Check the Water Use Graph on your bill to track your water use over the last year.

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5

Water volume is the amount of water your household used during the time covered by this bill. This pays for Portland’s drinking water system.

Sewer volume charges pay for Portland’s sewer system. This charge is based on how much water you used during this billing period or on an average use based on your winter bill from the past year (whichever is lower).

Stormwater off-site charges pay for managing stormwater (water runoff) from public property, including city streets. All residential single-family customers pay the same off-site charge.

Stormwater on-site charges pay for managing stormwater from private property. This charge may be reduced for customers who qualify for the Clean River Rewards program (below).

Clean River Rewards is a discount program for customers who can show that they safely manage the stormwater on their property.

Portland Harbor Superfund charge helps fund the City's participation in the Portland Harbor Superfund cleanup. This charge is based on your sewer volume plus a flat fee.

Base charge pays for account services such as meter reading, billing, collection, and customer service. This is a daily charge all customers pay.

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6

Click to view the back of the bill.

The back of your bill includes Customer Service’s hours of operation, payment mailing address, and Walk-in Center location, as well as information about late fees and how to avoid them by setting up payment arrangements.

The back also includes information about financial assistance. Go to www.portlandoregon.gov/water/financialassistance to learn more.

On the bottom: You can donate to GreenBucks, a program that helps Portland Public Schools maintain stormwater management facilities on school properties, by checking the box or visiting GreenBucks online.

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