Learn about the Bull Run water treatment projects, ask questions, and provide feedback to Water Bureau staff.Read More…
Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Need to make a payment arrangement for your sewer, stormwater, and water bill?
Have you recently moved and need to schedule a request to get service set up at your new place?
No more worries about calling between 8 a.m. and 5 p.m., Monday through Friday. Now you can submit requests for these services through the Water Bureau Customer Self-Service system from the comfort of your bed, couch, or hammock 24/7!
Choose a payment arrangement that works for you with our new online account tools.
Log in to your account to extend your due date and break your bill up into multiple payments. You can select to pay on a date or in weekly, bi-weekly or monthly installments.
Find out how to get started with online payment arrangements.
Have you purchased a property or sold your house? Are you moving from one rental to another? You can now request to open, close, and transfer service online.
But before you start a service request, be sure you have all the information ready for the request. Find out what you need to make the online scheduling process a breeze.
Discover all the ways you can manage your sewer, stormwater, and water account on our Customer Self Service system. Pay by text, AutoPay, Paperless billing and other services can all be done online. We also have a Contact Us form for you to conveniently ask questions and make requests about your bill.