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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

Beware of Summer (And Year-Round) Door-to-Door Scams

Portland Water Bureau logoSafety reminder: Water Bureau employees never ask to enter your home without a previous appointment. Employees may knock on your door to ask a few water-related questions or provide information, but they will never ask to enter.

Follow these safety tips if someone knocks on your door and claims to be a local government representative:

  • Do not open the door to someone you don't know.
  • Ask for proper official identification.
  • Look for a city utility vehicle.
  • Call the police if you feel suspicious about someone at your door.
  • Share information about suspicious people with your neighbors.
  • Ask for the person's purpose for being there. Example of Oregon government license plate
  • Do not allow anyone unknown to enter your home without a bona fide prior appointment.
  • Water Bureau employees always drive vehicles with a “Publicly Owned” license plate and will carry identification badges.

If someone knocks on your door claiming to be from the Portland Water Bureau, ask to see an identification badge and/or call and check with the Water Bureau at 503-823-4874.

A true employee will encourage, not resist, efforts made by a customer to confirm that they are legitimate.