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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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What is the Portland Water Bureau’s Financial Assistance Program?

Water Bureau customer service representative sitting at computer

Having a hard time paying your utility bill?

Sometimes the unexpected happens.

You or someone you know may be eligible to participate in the Portland Water Bureau Financial Assistance program.

People who receive a bill from the Portland Water Bureau, and meet income guidelines, can apply for our program which is designed to help ease the cost of paying your regular sewer, stormwater, and water bills. Enrollment provides you with access to:

  • A discount on every bill. We’ve expanded eligibility criteria and added extra help for households with lower incomes.
  • A crisis voucher, should you find yourself in an unexpected emergency. We’ve recently increased the maximum crisis voucher amount to $500, available once every 12 months.

Apply online at or apply on paper by calling us at 503-823-7770 for forms.

Financial help for any customer, regardless of income

Most people pay their sewer, stormwater, and water bill every three months. Our Customer Service staff can set up monthly payments and other payment arrangements at 503-823-7770.

Are you having a personal emergency? You can apply for help through the Utility Safety Net Program at 503-865-2650.