Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Having a hard time paying your utility bill?
Sometimes the unexpected happens.
You or someone you know may be eligible to participate in the Portland Water Bureau Financial Assistance program.
People who receive a bill from the Portland Water Bureau, and meet income guidelines, can apply for our program which is designed to help ease the cost of paying your regular sewer, stormwater, and water bills. Enrollment provides you with access to:
Apply online at www.portlandoregon.gov/water/FinancialAssistance or apply on paper by calling us at 503-823-7770 for forms.
Most people pay their sewer, stormwater, and water bill every three months. Our Customer Service staff can set up monthly payments and other payment arrangements at 503-823-7770.
Are you having a personal emergency? You can apply for help through the Utility Safety Net Program at 503-865-2650.