Every day, a Water Bureau meter reader will visit more than 500 meters. Keeping the meter area clean and clear helps them do their job safely and efficiently. Unfortunately, if your meter is obstructed by objects such as cars, trailers, trash and recycling bins, and landscape bark or gravel, a meter reader will have to return to do their job.
So what happens if a meter reader can't properly access your meter?
First, you'll receive a reminder in the mail asking you to check your meter. If your meter continues to be inaccessible, you may be charged a fee if staff needs to return to re-read or if we need to hire someone to remove the obstruction.
By keeping your meter box clear, you can avoid this charge. Additionally, a clear box makes it easy to ensure that the lid fits properly, is safe, and can be quickly turned off in an emergency.
Make some time over the weekend to check your meter and follow these tips for keeping it free and clear.
Clear Away Trees, Bushes, and Plantings
- Trim bushes, trees and grass that block the way or cover the meter.
- Minimize plants in the area which meter readers must travel through to get to your meter.
- Remove all branches hanging lower than six feet over the meter box.
Watch Your Pets
- Keep pets away from the path that leads to your meter.
- If you have a guard dog for security, please let us know so that we can make sure that our meter readers and other utility personnel are aware of this. We may ask that you arrange to confine the dog during the day that your meter will be read.
Please also ensure your house address is clearly displayed on your residence. This also assists emergency personnel who may need to find your home in a hurry.
Click here for additional information about water meters or contact Customer Service at 503-823-7770.