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Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
If you turned on your faucet and the water was discolored, or the flow was less than normal, would you know what to do? It’s OK if you don’t, and you are not alone. This is why we created the Customer Guide to Water Quality and Pressure.
Whether you rent or own your home, this comprehensive guide will help you navigate:
While the Portland Water Bureau performs the majority of the work to ensure customers received safe and reliable drinking water, customers also have responsibilities to maintain water quality and pressure in their home.
To request a paper copy, or for assistance with water quality or pressure concerns, contact the Water Quality Line at 503-823-7525 or WBWaterLine@portlandoregon.gov, 8:30 am to 4:30 pm, Monday-Friday.