Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
You asked and we answered.
As of April 23, you can now use an American Express credit card to pay your sewer, stormwater, and water bill online, whether you are using the one-time payment option or through the Customer Self-Service system.
“Our Customer Service team helps over 1,000 customers pay their bills each day and answer questions about their sewer, stormwater, and water bill ,” says Customer Service Director Kathy Koch. “When our customers give us feedback, we listen. And now customers have one more option when paying their utility bill.”
Sign Up for Autopay
Save time and skip the reminders. Over 48,000 customers pay their utility bill with AutoPay. That's because AutoPay saves time (hello, not having to write checks or log online!) and takes less than five minutes to set up. Get started at portlandonline.com/water/autopay.
Having a hard time paying your utility bill?
Sometimes the unexpected happens.
You or someone you know may be eligible to participate in the Portland Water Bureau Financial Assistance program.
People who receive a bill from the Portland Water Bureau, and meet income guidelines, can apply for our program which is designed to help ease the cost of paying your regular sewer, stormwater, and water bills. Learn more at portlandoregon.gov/water/financialassistance.