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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

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Bull Run Treatment Project Outreach History

  • January 2018: Initial letter sent to adjacent neighbors informing them that a process was underway.
  • April-June 2018: NextDoor online public values survey launched. More than 1200 responses packaged and reported.
  • June 2018: Council work session on treatment projects.
  • August 2018: City Council work session on filtration and treatment projects. PWB staff worked with media (OPB, Portland Tribune) to expand the reach of the message and those who were aware.
  • Website created to post all materials related to the project. Links sent out via correspondence with neighbors (many of the reports and presentations address many of the questions that continue to be raised and we will continue to help point to them throughout the life of this project and as new folks become engaged with this work).
  • October 2018: newsletter mailer on the project, timeline, and an invite to attend the November 2018 community forum was sent to adjacent neighbors. Adjacent neighbors to filtration site encouraged to bring other interested community members.
  • November 8, 2018: community forum hosted with Commissioner Amanda Fritz, Water Bureau staff, and community partners. Emails were requested to continue discussions with both adjacent neighbors, and other neighbors in the area.
  • November 30, 2018: small information session was hosted to dive deeper into the details with adjacent neighbors. Nearly all adjacent neighbors attended.
  • December 12, 2018: Portland Water Bureau staff present to the Portland City Council. City Council decides to locate the future filtration plant at the city-owned property in that area. Emails sent to those neighbors who had provided emails informing them of public testimony opportunities. Local media provided updates.
  • January 2019-April 2019: Individual visits with nursery leasing the site, Pleasant Home Water, and other neighbors to learn about concerns and gather feedback that will inform our planning and design. A variety of emails were also exchanged regarding process.
  • February 2019: public opinion research and focus groups to better learn about people’s responses and attitudes to the project.
  • February 2019: Mailer and postcard were sent to neighbors near our Lusted Hill site, and to neighbors with public easements on their properties.
  • March 19, 2019: Info session hosted at our Sandy River Station site for those neighbors who lived near our Lusted Hill facility on Cottrell Road (no one attended).
  • March 26, 2019: Info session hosted at our Sandy River Station site for those neighbors who lived near the property and who had public easements on their property. 15-20 neighbors showed up, heard a presentation, and a great after-meeting conversation was had with each neighbor.
  • May 2019: social media outreach continued for general info on the projects. Video created.
  • June 2019: mailers sent to more than 1,000 addresses near the project area for the June 24, 2019 info session.
  • June 20, 2019: Treatment project email newsletter sent to all available and opted-in emails.
  • June 24, 2019: info session held for those neighbors not immediately adjacent to the future filtration site. July 16, 2019 follow-up bbq scheduled. FAQs to be posted on website. Concerns and feedback packaged into broader feedback document to tackle during Good Neighbor Agreement meetings.
  • June 29, 2019: project report to Council sent.
  • July 2019: Comprehensive package of neighbors questions answered and posted to Neighbor Information website.
  • July 2019: Email newsletter and postcard sent to neighbors to invite to July 16, 2019 bbq
  • July 16, 2019: BBQ&A hosted at Dodge Park for all community members in the area
  • August 6, 2019: 11,500 informational postcards were sent to residents and property owners within 5 miles of the project sites.