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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Jan. 17, 2020: Administrative Review Committee

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, or stormwater accounts. The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates, and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.

The Administrative Review Committee is made up of:

  • one representative from the Portland Water Bureau, confirmed by the Commissioner-in-Charge
  • one representative from the Bureau of Environmental Services, confirmed by the Commissioner-in-Charge
  • one member of the Portland Utility Board

Meeting Information

Portland Water Bureau Interstate Facility - Kelly Butte Room

664 N Tillamook St.
Portland OR 97227

Date: Friday, January 17, 2020
Time: 9:30 a.m. to 11:00 a.m.
Agenda below.

For More Information

Review the City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02).

Questions? Contact us at (503) 865-2755 or

The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7432, City TTY 503-823-6868, Relay Service: 711.


1.  Welcome

Read preamble for ARC.

2.  Public Comments

Members of the public are invited to introduce themselves and to state their interest in attending the meeting. Anyone who wishes to speak about matters pertaining to the ARC will have the floor for two minutes.

3.  New Business

The Administrative Review Committee will hear three customer appeals about water, sewer and/or stormwater billing.