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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

Bill paying process impacted by holiday hours, routine maintenance.

Hey, Water Customer! Scheduled maintenance and holiday hours could impact how you connect with us over the next couple days. Thanks for bearing with us!

In observance of the Martin Luther King Jr. holiday, Portland Water Bureau offices will be closed on Monday, Jan. 20.

Offices will reopen on Tuesday, Jan. 21, 2020 at 8 a.m. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk In Center will reopen at 7:30 a.m.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here, Sunday from 2 to 5 a.m. and 7:30 a.m. to noon and Tuesday from 6 p.m. to 8 p.m. our view/pay bill website will be unavailable due to scheduled, routine maintenance. 
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1, Sunday from 2 to 5 a.m. and 7:30 a.m. to noon and Tuesday from 6 p.m. and 8 p.m. our automated phone system will be unavailable due to scheduled, routine maintenance
  • Drop off: Leave a payment in the Water Bureau's drop box located at 664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-In Office. 

Changes to online payment and automated phone payment line

SUNDAY, Jan. 19: Due to scheduled maintenance, our view/pay bill website and our automated phone payment line will be unavailable from 2 to 5 a.m. and 7:30 a.m. to noon.

MONDAY, Jan. 20: Don’t forget! Our office will be closed, Monday, January 20, in observance of the Martin Luther King Jr. Day holiday. You may pay your bill online or by phone: 503-823-7770 (Press 1).

TUESDAY, Jan. 21: We’re back and ready to help, though our view/pay bill website and our automated phone payment line will be unavailable from 6 p.m. to 8 p.m.

  • The Customer Service Walk-In Center, on N. Tillamook St. just east of Interstate Ave., will open at 7:30 a.m.
  • The Customer Service Call Center will open at 8 a.m.
  • You may pay your bill online or by phone: 503-823-7770 (Press 1).

Have a safe and happy holiday!

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.