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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


More Contact Info

Water Bureau Offices Closed for Presidents Day Holiday on Monday, Feb. 17

In observance of the Presidents Day holiday, Portland Water Bureau offices will be closed on Monday, Feb. 17.

On Sunday, Feb.16 customers will be unable to access our view/pay bill website and our automated phone payment line between 2:00 a.m. to 5:00 a.m. due to scheduled maintenance. We apologize for any inconvenience this causes.

Offices will reopen on Tuesday, Feb. 18, 2019 at 8 a.m. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk-In Center will reopen at 7:30 a.m.

How to Pay Your Utility Bill

During the holiday, Water Bureau customers can pay their bill in the following ways:

  • Online: Click here
  • Phone: Pay by phone by dialing 503-823-7770 and pressing 1
  • Drop box: Payments can be deposited at a drop box at the Portland Water Bureau Interstate Facility at 664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-In Office.

Water Emergency Hotline

To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.