In observance of the Presidents Day holiday, Portland Water Bureau offices will be closed on Monday, Feb. 17.
On Sunday, Feb.16 customers will be unable to access our view/pay bill website and our automated phone payment line between 2:00 a.m. to 5:00 a.m. due to scheduled maintenance. We apologize for any inconvenience this causes.
Offices will reopen on Tuesday, Feb. 18, 2019 at 8 a.m. The Customer Service Call Center will reopen at 8 a.m. The Customer Service Walk-In Center will reopen at 7:30 a.m.
How to Pay Your Utility Bill
During the holiday, Water Bureau customers can pay their bill in the following ways:
- Online: Click here
- Phone: Pay by phone by dialing 503-823-7770 and pressing 1
- Drop box: Payments can be deposited at a drop box at the Portland Water Bureau Interstate Facility at 664 N. Tillamook St. The box is located outside of the double doors to our Customer Service Walk-In Office.
Water Emergency Hotline
To report a water system emergency, contact the 24/7 Emergency Hotline at 503-823-4874.