Skip to Main Content View Text-Only

The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info

Equity and inclusion

Read the Portland Water Bureau's 2021-2025 Plan to Advance Equity, Diversity, and Inclusion

The plan is also available in screen-reader accessible large print. 

Cover of the PWB equity plan with bold rainbow colors as well as brown and black with the words: equity, diversity, inclusion.

About the plan

Using equity as a guiding principle means centering the needs of community members who have been historically underserved and underrepresented. In Portland, these community members are overwhelmingly Black, Indigenous, and People of Color (BIPOC) and people experiencing disabilities. In designing policies, practices, and processes that explicitly serve these culturally specific groups, the bureau can create conditions that benefit all community members. By improving outcomes for community members with the least access to resources and opportunities, the bureau is able to best serve all Portlanders.

Plan overview

This plan outlines the Bureau's five goals as well as the 13 two-year priority actions and 34 five-year objectives the bureau will take to meet these goals. The bureau's five equity goals are:

  • Goal 1: System reliability. Pursue infrastructure and system improvements that achieve equity outcomes and are aligned with the values and priorities of residents and stakeholders.
  • Goal 2: Community relationships. Advance partnerships, education, and communication to better engage residents and communities in ways that are inclusive, culturally responsive, and socially just.
  • Goal 3: Workforce and culture. Build a pro-equity organization and workplace culture for every employee, driven by a racially just and culturally responsive workforce at all levels.
  • Goal 4: Organizational processes. Ensure that the bureau’s projects, policies, practices, and budgets center equity values so that the bureau can address the water-related needs of Portland communities.
  • Goal 5: Accountability and leadership. Advance pro-equity practices and systems at all levels through accountable leadership and employees who are change agents.