Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
The Portland Water Bureau offers financial assistance in the form of payment arrangements, bill discounts for sewer and water charges, crisis vouchers, fixture repair services, and the Utility Safety Net program.
To respond to the impacts of COVID-19, we have expanded financial assistance program qualifications.
For detailed information about these programs, click on the links below or contact the Financial Assistance Group at 503-865-4357 or email Program Manager Corbett White: Corbett.White@portlandoregon.gov.
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Do you need extra time to pay your sewer/stormwater/water bill? Payment arrangements are available.
Through an innovative partnership with Home Forward, we are now able to offer up to $500 in assistance to eligible customers living in multi-family dwellings who are at risk of eviction.
The monthly statement program provides a statement of charges each month, while maintaining a quarterly reading schedule.
The Water Efficiency Program offers information and technical resources to all customers about using water efficiently and cost effectively.
With Clean River Rewards, Portland ratepayers can save money and work for clean rivers and healthy watersheds at the same time.
Explanation of discount program and eligibility requirements. Available in Age-Friendly and translations in Russian, Spanish, and Vietnamese.