Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
Financial Assistance
-
New Financial Assistance Program Changes Effective July 1, 2018 We are making the Sewer/Stormwater/Water bill even more affordable for Portlanders with low-incomes by offering additional bill discounts, increased crisis assistance vouchers, and funds for renters in multi-family properties facing eviction.
The Portland Water Bureau offers financial assistance in the form of payment arrangements, bill discounts for sewer and water charges, crisis vouchers, fixture repair services, and the Utility Safety Net program.
To respond to the impacts of COVID-19, we have expanded financial assistance program qualifications.
For detailed information about these programs, click on the links below or contact the Financial Assistance Group at 503-865-4357 or email Program Manager Corbett White: Corbett.White@portlandoregon.gov.
*To optimize experience, Chrome or Firefox is recommended for the Online Assistance Application.
Payment Arrangements
Do you need extra time to pay your sewer/stormwater/water bill? Payment arrangements are available.
Assistance for Renters in Multi-Family Properties
Through an innovative partnership with Home Forward, we are now able to offer up to $500 in assistance to eligible customers living in multi-family dwellings who are at risk of eviction.
Monthly Statements
The monthly statement program provides a statement of charges each month, while maintaining a quarterly reading schedule.
Water Efficiency Program
The Water Efficiency Program offers information and technical resources to all customers about using water efficiently and cost effectively.
Clean River Rewards
With Clean River Rewards, Portland ratepayers can save money and work for clean rivers and healthy watersheds at the same time.
Financial Assistance Brochures
Explanation of discount program and eligibility requirements. Available in Age-Friendly and translations in Russian, Spanish, and Vietnamese.