Customer Service: 503-823-7770
GENERAL INFORMATION: 503-823-7404
The Portland Water Bureau and the City of Portland are working closely with our partners at Multnomah County and the State of Oregon to respond to the rapidly evolving COVID-19 situation. Learn more about Novel Coronavirus COVID-19.
Your tap water is safe to drink. Our water treatment process kills microbes, including viruses. Your water is safe to drink during the COVID-19 crisis.
Water quality questions: 503-823-7525 WBWaterLine@portlandoregon.gov (Interpretation available)
We are keeping the system running. We will not shut off your water if you miss a payment. Sometimes water service is disrupted by pipe breaks or maintenance work. If we know that we will need to temporarily shut off your water to do system work, we will let you know.
Industries including hospitals and dialysis clinics, fire response, and commercial and residential customers depend on water every day. The Portland Water Bureau will keep water flowing and available to our community throughout the COVID-19 pandemic. We have taken significant steps to ensure that our essential employees stay safe, healthy, and will continue their important work of delivering high-quality drinking water throughout this public health crisis. Your water service will not be disrupted. However, a much bigger threat to our water supply is an earthquake, and it is recommended that you have 1 gallon of water per person, per day, for 14 days.
You may be able to get a bill discount or crisis voucher. Our Customer Service team is working hard to answer questions. We are maintaining workplace distancing, so we have fewer staff members working than we normally do. You may need to wait longer than normal to talk to a representative.
The Bureau of Environmental Services and the Water Bureau offer financial assistance in the form of: Payment arrangements; Bill discounts for sewer and water charges; Crisis vouchers; The Utility Safety Net program.
City of Portland Customer Service Walk-in Center closed. Call Center hours are limited. We have made adjustments to our Portland Water Bureau/Bureau of Environmental Services customer service hours to respond to the rapidly evolving COVID-19 situation. We appreciate your patience as we work to serve you while following public health guidance to protect our employees. Our Customer Service Walk-In Center, on N. Tillamook Street, is closed until further notice.
If your water service was disconnected for non-payment and you are calling to request your water service be restored, please call during business hours. If you wish to have your service restored after hours for a fee of up to $250, please call 503-823-4874. You can avoid the fee by placing your request during business hours. To report after-hours water emergencies, please call 503-823-4874, 24-hours a day, seven days a week.
Questions about water quality or water pressure? 503-823-7525 WBWaterLine@portlandoregon.gov (Interpretation available)
Water emergency: 503-823-4874 24 hours a day, 7 days a week