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The City of Portland, Oregon

Ted Wheeler

Mayor, City of Portland

main phone: 503-823-4120

1221 SW 4th Ave, Room 340, Portland, OR 97204

How To Help

Here are a few basic ways you can help your neighbors who might be in need.


If you see someone outside without shelter, and it appears they might need assistance, please call the non-emergency police line.


(503) 823 – 3333


If someone is experiencing a mental health crisis, please call Multnomah County’s 24-hour crisis line.


(503) 988 – 4888


On our coldest night, when we’ve declared a severe weather emergency, please call 211 if you see someone who needs shelter. During severe weather, no one seeking a shelter bed will be turned away.

Another way you can help is with donations and/or volunteering your time. If you go to 211INFO.ORG, you’ll find links right at the top of the page that will let you sign up to train as a warming shelter volunteer. You can also donate winter gear – hats, coats, gloves, sleeping bags and socks – so outreach workers can share them with those most vulnerable to extreme conditions.

Remember, we can make a difference when we work together to keep our neighbors safe, warm and dry this winter.