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The City of Portland, Oregon

Office of Management & Finance

Trusted partner, creating smart solutions for the City and our community.

main: 503-823-5288

Revenue: 503-823-5157

1120 SW 5th Ave, Room 901, Portland, OR 97204

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Delivery Fee Ordinance Complaints

Complete information, including your contact information, is required in order to investigate your complaint and provide assistance. Please note that the information provided may be shared in order to resolve the complaint. The information may also be subject to public records requests. If you do not want your information shared, please affirmatively check the box below. Please note that if you elect to keep the information confidential, the City will be limited in its ability to resolve your specific issue with the platform, including any requested refund or change in contract terms.

Do you want the City to keep the information in this complaint confidential?
Is complainant on behalf of a restaurant or a delivery driver?
e.g. 1120 SW 5TH or 5TH AND MAIN

Please submit documentation showing overcharges, including invoices, order receipts and relevant contracts outlining the agreed upon rates to