1900 SW 4th Ave, Portland, OR 97201
The Bureau of Development Services recognizes that in order to better serve our customers and the community, we need to continually look for ways to improve key process that result in faster, more predictable and transparent service. The Process and Technology Improvement Suggestion form is a way for our customers to participate in this process and provide their input.
Suggestions should focus on identifying inefficiencies in the land use and permit review processes and ideas for improvement. Input related to specific permits, projects and land use reviews should be directed to the assigned reviewer.
Customer service issues should be addressed through the BDS Path of Escalation found at www.portlandoregon.gov/bds/article/734051.